EVENT : P1 OMA CNY DINNER
March 21, 2014
Finally I have some time to blog about my first event in year 2014! I have attended the P1 OMA cny dinner on January. Felt so sorry for the delay post, was too busy this few months. By the way, it was so fun to gather with all the bloggers and make some new friends there! Lets flashback some happy moments during the event.
This was where P1 OMA CNY dinner took place, Hanz Harvest & Cafe.
Yummy finger foods and drinks was served once we reached there by the friendly staff.
All of us chit chat before the event started.
He shared with us 7 points that we must know before we sign any telco service contracts.
Hope the tips is helpful for you when you want to sign a service contract! =)
1. Know what you’re being offered
The service contract specifies the service plan you’ll be getting and for what fixed price,
including information on upfront payment, autopay discount etc. It also specifies ‘cooling-off
period’ if any (duration you have to test the service for free), service guarantee or device
warranty if any, the duration of contract, termination procedure, early cancellation fees and a
host of other important information.
The service contract specifies the service plan you’ll be getting and for what fixed price,
including information on upfront payment, autopay discount etc. It also specifies ‘cooling-off
period’ if any (duration you have to test the service for free), service guarantee or device
warranty if any, the duration of contract, termination procedure, early cancellation fees and a
host of other important information.
2. The service contract prevails over verbal communication of the sales personnel
Ensure that the information in the service contract do not deviate from what the sales personnel
communicated, if it does – the service contract prevails. At P1, we highlight key information in
the service contract for customers to check-off before they sign on the contract, and additionally
reiterate these key points in a welcome pamphlet.
communicated, if it does – the service contract prevails. At P1, we highlight key information in
the service contract for customers to check-off before they sign on the contract, and additionally
reiterate these key points in a welcome pamphlet.
3. Customers’ obligation to understand contract information
It is your right and responsibility to clarify information of which you are unclear prior to signing
the legally binding service contract. Ask the salesperson clarifying questions or get advice from
someone knowledgeable. Certain terms and conditions may be updated from time to time
without an obligation by the service provider to inform you. The service contract will however,
specify how you can keep posted on updates – usually via the customer service portal of their
respective websites.
someone knowledgeable. Certain terms and conditions may be updated from time to time
without an obligation by the service provider to inform you. The service contract will however,
specify how you can keep posted on updates – usually via the customer service portal of their
respective websites.
4. Take note of the contract period
Most telco services come with a contract period that will be specified in the service contract. If
for any reason you would like to terminate your service before the contract ends, adhere to the
standard termination procedure which may vary amongst telcos and note the applicable early
termination charges, device return policies, etc.
Most telco services come with a contract period that will be specified in the service contract. If
for any reason you would like to terminate your service before the contract ends, adhere to the
standard termination procedure which may vary amongst telcos and note the applicable early
termination charges, device return policies, etc.
5. It is your responsibility to inform the service provider of service dissatisfaction in a timely
manner
Should the service provider fail to provide service, file a formal complaint through proper
channels as the incident occur. While the phone conversations are recorded, ensure you get the
contact details of the customer service representative and case ID. You may even want to take
the extra step of sending an email capturing your discussion points for your own record. If the
service provider fails to improve the service level, do not make the mistake of not going through
proper termination procedures as you continue to be bound by a legal agreement. If your claim is
valid – experiencing unhealthy signal strength to your service address and the system shows no
connection/usage during the period of dispute -- you will be able to terminate the service
successfully without early penalty charges.
manner
Should the service provider fail to provide service, file a formal complaint through proper
channels as the incident occur. While the phone conversations are recorded, ensure you get the
contact details of the customer service representative and case ID. You may even want to take
the extra step of sending an email capturing your discussion points for your own record. If the
service provider fails to improve the service level, do not make the mistake of not going through
proper termination procedures as you continue to be bound by a legal agreement. If your claim is
valid – experiencing unhealthy signal strength to your service address and the system shows no
connection/usage during the period of dispute -- you will be able to terminate the service
successfully without early penalty charges.
6. Renewal of contract
Is there an automatic renewal? If you decide to exit after your contract term, pay attention to the
contract end date and terminate the service accordingly. P1 does not practice automatic renewal,
i.e., refresh the contract period but will continue to render you service and bill you on a monthly
basis until on your end, you terminate the service. There is no early termination charge in this
instance.
Is there an automatic renewal? If you decide to exit after your contract term, pay attention to the
contract end date and terminate the service accordingly. P1 does not practice automatic renewal,
i.e., refresh the contract period but will continue to render you service and bill you on a monthly
basis until on your end, you terminate the service. There is no early termination charge in this
instance.
7. Keep your service contract
Your rights and the rights of the service provider are specified in the service contract. Do not
throw out your contract as it is an official and legally binding document. You may also need to
refer to it throughout your contract period.
Your rights and the rights of the service provider are specified in the service contract. Do not
throw out your contract as it is an official and legally binding document. You may also need to
refer to it throughout your contract period.
Hope the tips is helpful for you when you want to sign a service contract! =)
After the speech, we had our "Lou Sang' session before the buffet dinner started, huat ah! It is Chinese tradition to 'Lou Sang' during cny celebration.
Lastly, our group photo with P1 team for the gathering.
Photo courtesy of En. Maznizam.
Happy to meet and know all the bloggers during the event!
Photo courtesy of En. Maznizam.
Happy to meet and know all the bloggers during the event!
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